Refund policy

Return & Refund Policy

Last updated: 05/05/2026

At Teknova, we aim to ensure you are satisfied with your purchase. Please read our policy carefully.

1. Returns

Due to the nature of our products and global fulfillment process, we currently do not require customers to return itemsto a physical address.

We only offer refunds or replacements under the conditions below.

2. Eligibility for Refunds or Replacements

You may be eligible for a refund or replacement if:

  • You received a damaged or defective item

  • You received the wrong product

  • Your order was lost in transit

To qualify, you must contact us within 7 days of receiving your order and provide:

  • Clear photos or videos of the issue

  • Your order number

3. Non-Refundable Situations

We do not offer refunds for:

  • Change of mind after purchase

  • Incorrect address provided by customer

  • Minor variations in color or design

4. Refund Process

If your request is approved:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days

5. Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this, orders are processed and cannot be canceled.

6. Contact Us

For any issues, please contact us at:
📧 fionabula85@gmail.com

We appreciate your understanding and support as we deliver products worldwide.